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Customer services

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  • Building Great Customer Experiences (Paperback / softback)
    Colin Shaw, John Ivens
    This book is about building and delivering great customer...
    From £26.03
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  • This is Marketing (Paperback / softback)
    Seth Godin
    Over the past quarter century, Seth Godin has taught and ...
    From £9.37
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  • Hug Your Customers (Paperback / softback)
    Jack Mitchell
    From small independent businesses to established conglome...
    From £6.81
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  • On Purpose (Paperback / softback)
    Shaun Smith, Andy Milligan
    Define your business purpose and deliver multi-channel cu...
    From £11.06
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  • The Service Innovation Handbook (Paperback / softback)
    Lucy Kimbell
    From £20.62
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  • Customer Innovation (Paperback / softback)
    Marion Debruyne
    Presents a unique case for positive change in the way you...
    From £27.66
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  • Matt Watkinson
    Customers are powerful.
    From £17.52
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  • Renee Evenson
    Becoming a great customer service manager requires a mast...
    From £14.54
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  • Scoring Points (Paperback / softback)
    Clive Humby, Terry Hunt, ...
    Go behind the scenes at Tesco and learn best practice fro...
    From £14.53
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  • Peggy Carlaw, Vasudha Kath...
    Helps trainers and managers teach the basics of providing...
    From £11.28
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  • Consuming Behaviour (Paperback / softback)
    John Desmond
    consuming needs and values, semiotics, identity, the body...
  • John Goodman
    Any organization can win more customers and increase sale...
    From £16.47
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  • Customer Innovation (Paperback / softback)
    Marion Debruyne, Koen Tackx
    Draws customer-centric marketing and innovative business ...
    From £21.14
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  • Customer Innovation (Hardback)
    Marion Debruyne, Koen Tackx
    Draws customer-centric marketing and innovative business ...
    From £59.65
    Save £30.35
  • Bernd Stauss, Wolfgang Se...
    Further, it discusses the relevant `backstage' tasks invo...
    From £82.95
  • Debates in Marketing Orientation (Paperback / softback)
    Bilgehan Bozkurt
    This book examines the fundamental problem of marketing o...
    From £29.85
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  • Customer Experience Design Book (Paperback / softback)
    Rajat Chawla
    From £35.78
  • Spirit of Hospitality (Paperback / softback)
    Larry Stuart
    Takes readers on a journey of passion for purpose as they...
    From £11.08
    Save £1.87