REVIEWS OF PREVIOUS EDITION: 'This is the sort of textbook that everyone should own.' - Greta McGough, Nursing Standard 'Very good handbook. Gives students the basic communication skills essential for practice.' - Deborah Knott, Senior Lecturer, Faculty of Health and Social Care, Liverpool John Moores University, UK 'A very good introductory text that covers communication skills effectively.' - Ruth Broadhead, Senior Lecturer, School of Public Health and Clinical Sciences, University of Central Lancashire, UK 'Excellent text for both the novice and experienced student nurse' - Iffa Settle, Programme Leader, Department of Health and Social Care, York College, UK 'A patient centred exploration of communication skills that will be a useful read. I particularly like the key point summaries at the end of each chapter.' - Karen Humphreys, Nursing Lecturer, School of Nursing and Midwifery, University of Hertfordshire, UK 'Very easy to read and relevant to practice' - Sheila Stott, Senior Lecturer, Department of Nursing and Midwifery, Northumbria University, UK 'This is a lovely easy to read book with extensive use of latest reasearch findings and includes helpful exercises to promote discussion and reflection that I have used in the classroom and recommended for purchase for student nurses' - Carol-Anne Westwell, Nursing Lecturer, School of Healthcare Sciences, Bangor University, UK