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Learning by Example

Imitation and Innovation at a Global Bank

By (author) David Strang
Format: Hardback
Publisher: Princeton University Press, New Jersey, United States
Published: 21st Jul 2010
Dimensions: w 156mm h 234mm d 21mm
Weight: 627g
ISBN-10: 0691142181
ISBN-13: 9780691142180
Barcode No: 9780691142180
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Synopsis
In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to follow? Learning by Example takes an unprecedented look at the benchmarking initiative of a major financial institution. David Strang closely follows twenty-one teams of managers sent out to observe the practices of other companies in order to develop recommendations for change in their own organization. Through extensive interviews, surveys, and archival materials, Strang reveals that benchmarking promotes a distinctive managerial regime with potential benefits and pitfalls. He explores the organizations treated as models of best practice, the networks that surround a bank and form its reference group, the ways managers craft calls for change, and the programs implemented in the wake of vicarious learning. Strang finds that imitation does not occur through mindless conformity. Instead, managers act creatively, combining what they see in external site visits with their bank's strategic objectives, interpreted in light of their understanding of rational and progressive management. Learning by Example opens the black box of interorganizational diffusion to show how managers interpret, advocate, and implement innovations

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"Learning by Example is a thoughtful contribution that will enrich the dialogue among sociologists and organization theorists and point to new research questions."--Rosabeth Moss Kanter, American Journal of Sociology