"This is an incredibly useful guide on understanding and dealing with conflict. The author helpfully combines the theory and psychology behind conflict with hands on, practical tips to managing conflict, in addition to bringing this to life by sharing case studies. [T]his guide is accessible to all. It's certainly a book I will be recommending to my team, managers, employees - in fact, anyone, involved in managing conflict!" * Kirsty Devine, Head of US HR & Global Projects, Financial Times * "Conflict is inevitable - indeed a healthy level of conflict enables organisations to grow. It's when that conflict becomes unhealthy that it stifles the organisation and the employees within it. David Liddle's book is a practical, pragmatic and essential guide to understanding and managing what is often regarded as a taboo subject [...] Managing Conflict is required reading" * Martin Blackburn, UK People Director, KPMG * "[This book] has highlighted some innovative and highly effective approaches and he has gathered first hand evidence about the powerful and lasting impact of ADR. However, David has also set out some very significant challenges (and some pragmatic solutions) that should be addressed by HR, unions, business leaders and policy makers if we are going to see a real shift in culture and policy regarding the management of conflict at work." * Michael Gibbons CBE, Independent Reviewer of DRR for Secretary of State, DTI, 2007 * "This book draws on extensive research to deliver a comprehensive and accessible framework for managing the broad spectrum of conflict situations facing organisations today. A highly recommended read." * Rachael Tyler, Development Director, Healthcare People Managers Association (HPMA), London Academy * "If there is one book you must read in the next year or ten it is David Liddle's Managing Conflict. David has been at the forefront of dispute resolution for years and his first book does what it says on the cover. As ever, David brings a practical, no nonsense, empathetic approach to his subject. One to trust, dip into at any time and return to, again and again." * Andi Hargreaves, Head People Policy and ER, Department for International Trade * "[This book] offers a welcome relief from traditional approaches for managing conflict. The arguments for shifting to a more integrated, person centred and values based approach are set out simply and plainly. The models and toolkits that David has created are easily applied and will be of benefit to all organisations" * Andy Keeling, Chief Operating Officer, Leicester City Council * "Managing Conflict is a well-structured and hugely practical insight into understanding, preventing and resolving workplace issues. From understanding mediation to positive psychology, David covers relevant topics in a thorough and accessible style, completing the book with an invaluable resource section." * David D'Souza, Head of Engagement and London for CIPD, Experienced HR/OD/Change leader *