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This is Social Commerce
Turning Social Media into Sales
Synopsis
The first book to market on the hottest topic on the web Social commerce is the new buzz word and this book will be the first to cut through the hype and tell you exactly what it all means...and how to do it. Social media has moved on, it's not enough to just be engaging your customers in fun chit-chat, now you can sell to them directly through their favourite social media platform. ASOS, the fashion website, have just set up a commerce site on Facebook and people are scrambling to follow in their footsteps. No longer do you have the nightmare of dragging people from their social networking site to your homepage you can get them buying right where they are! In this follow up to This Is Social Media Guy Clapperton uses the same easy-to-follow visuals and instructions to break the process down and show you exactly how to set up your own social commerce operation and how to make it a success.
Includes: * Step-by-step guide to setting up your own commerce site within social media platforms such as Facebook * Building a loyal community who will keep coming back and buying from you * How to offer superb customer service to your social media consumers * Developing new product especially for this new environment * Measuring your ROI
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What Reviewers Are Saying
'With real-life examples from businesses like Dell and Autoglass, Clapperton shows how you can grab the attention of a digitally fixated generation. (The CA, March 2012) 'Clapperton has created a very user-friendly guide to getting the most out of your social media activity, with easy step-by-step visuals and instructions on what you should be doing' (Growthbusiness.co.uk, 3rd May 2012)