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Operations Management

By (author) Andrew Greasley
Format: Paperback / softback
Publisher: John Wiley & Sons Inc, New York, United States
Published: 19th Apr 2013
Dimensions: w 188mm h 242mm d 23mm
Weight: 992g
ISBN-10: 1119978548
ISBN-13: 9781119978541
Barcode No: 9781119978541
Synopsis
Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: * Focuses on the subject from a European perspective. * Deals with the management of the creation of goods and the delivery of services to the customer. * Covers the main areas of operations strategy, the design of operations system and the management of operations over time. * Incorporates more strategic and international commentary. * Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. * Includes more end of chapter and quantitative exercises. * Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter. * Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual

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