Written specifically for libraries facing budgetary constraints, limited resources and inadequate training, this invaluable guide outlines the time-management skills and technical ingenuity that will help transform Interlibrary Loan (ILL) and document delivery service into an efficient and organized operation. Author Emily Knox considers the unique challenges of ILL for the librarian juggling multiple roles, and provides a comprehensive overview of best practices, policies and service guidelines that can be easily and practically applied no matter how busy you are. Document Delivery and Interlibrary Loan on a Shoestring provides a jargon-free breakdown of the laws, codes and regulations that govern ILL and document delivery policy decisions. There is guidance to help you develop compliant and cost effective policies, streamline borrowing and lending procedures, and optimize workflow. While there is a thorough overview of the field's newest time-saving technologies, Knox also explains the many ways in which smaller institutions can go paperless for less, with practical tips for using widely available office technology and free open source products to receive and track ILL and document delivery transactions. The book also includes helpful illustrations and appendices with templates for easily reproducible forms, as well as examples of best practices and real life policies used in both public and academic libraries.