In Step Up and Stand Out, dynamic speaker and bestselling author Frank Viscuso discusses ways that individuals and teams can step up, stand out, and provide the best service possible. This 2.5-hour seminar offers internal and external customer service tips and features content from Deputy Chief Viscuso's popular leadership and team building seminars. Viscuso also shares real stories from throughout the United States fire service that serve as examples of exceptional customer service. Topics Include: Improving morale; Critiquing and delegation techniques; Dealing with insubordination; Conducting effective meetings and after-action reviews This highly entertaining and educational DVD should be part of every leader's personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference. Run Time: 2 Hours 26 Minutes