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Benchmarking Performance Indicators

for Water and Wastewater: 2016 Edition

Format: Paperback / softback
Publisher: American Water Works Association,US, Denver, United States
Published: 30th Apr 2017
Dimensions: w 216mm h 280mm d 13mm
Weight: 602g
ISBN-10: 162576197X
ISBN-13: 9781625761972
Barcode No: 9781625761972
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Synopsis
Aggregate benchmarking data provides one framework for an individual utility to track its goals and improvement. Use of benchmarking data, or initiating the process of performance measurement, can be key to performance improvement. Efficient and effective improvements are necessary for utilities to meet customer expectations, manage rates, and meet more stringent regulations. AWWA's Benchmarking Performance Indicators for Water and Wastewater: 2016 Edition allows utility managers to use data and analyses to determine how their utility's performance compares to the water or wastewater industry. The report includes performance indicators for five areas of operations: Organizational Development, Customer Relations, Business Operations, Water Operations, and Wastewater Operations.

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