Each year unelected federal administrators write thousands of regulations possessing the force of law. What do these civil servants know about the American people whom they ostensibly serve? Not much, according to this enlightening and disturbing study. The authors surveyed federal agency officials, congressional and White House staffers, and employees of various policy-making organizations about their attitudes toward and knowledge of the public. They found a significant chasm between what official Washington assumes they know about average Americans and the actual opinions and attitudes of American citizens. Even in such basic areas as life circumstances (e.g., income levels, employment, racial makeup) the surveys revealed surprising inaccuracies. And when it comes to policy issues--on such crucial issues as defense, crime, social security, welfare, public education, and the environment--officials' perceptions of the public's knowledge and positions are often wide of the mark. Compounding this ignorance is a pervasive attitude of smug dismissiveness toward the citizenry and little sense of accountability. As a result, bureaucrats tend to follow their own preferences without much reference to the opinions of the public. The authors conclude with recommendations to narrow the gap between official perceptions of the American public and the actual facts. These include shorter terms, rotation from the Washington beltway to local offices, compulsory training in the responsibilities of public office, and better civic education for ordinary citizens in the realities of government and politics.