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Operational Support and Analysis

A guide for ITIL (R) exam candidates

By (author) John Sansbury
Format: Paperback / softback
Publisher: BCS Learning & Development Limited, Swindon, United Kingdom
Imprint: BCS, The Chartered Institute for IT
Published: 22nd Apr 2014
Dimensions: w 170mm h 244mm d 9mm
Weight: 272g
ISBN-10: 178017196X
ISBN-13: 9781780171968
Barcode No: 9781780171968
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Synopsis
This user-friendly book aims to assist candidates pass the ITIL (R) OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITIL (R) licensed product.

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