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Continual Service Improvement Manager
Careers in IT service management. BCS Guides to IT Roles
By (author)
David Whapples
Genres:
Business strategy, Office systems & equipment, Network management, Advice on careers & achieving success
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Synopsis
To remain competitive, businesses need to ensure that their systems are supporting their needs. The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical and accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role. New & Used
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What Reviewers Are Saying
Continual service improvement is one of those topics that gets talked about but is rarely fully realised. In this publication David provides excellent practical advice on how to make it happen, with specific guidance on who needs to do what. Essential reading for anyone working in IT or IT service management. -- Kevin Holland * service management author and consultant *