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IT Service Management
Support for your ITSM Foundation exam
Synopsis
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.
Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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What Reviewers Are Saying
'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition) 'This is absolutely a valuable source of information.'
-Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)