"A passionate and clear articulation of the issues of kindness within professional caring systems. The message is clear, well argued for and makes a case with conviction beyond rhetoric."

- Dr Gwen Adshead - Consultant Forensic Psychotherapist, Broadmoor Hospital, Berks. "To be kind is to be in harmony with human need, requiring empathy and a sense of equality. Kindness, camaraderie and mutuality are essential for our physical and emotional well-being, and never more so than when we are ill, or when we are caring for those who are ill. Ballatt and Campling show how kindness can work to heal individuals, organizations and society."

- Kate Pickett - Professor of Epidemiology, University of York "Like any quality, compassion thrives under certain conditions and withers under others. The authors skillfully illuminate the processes that have tipped us just too far into the withering direction. A wise and compelling insight into the crisis in compassionate care within the health service, and what can and should be done about it."
- Professor Paul Gilbert - Head of Mental Health Research Unit, University of Derby and Founder of the Compassionate Mind Foundation. "This is a generous book...it explains important ideas in an open and understandable language, it explores theories that are actually useful in thinking about how we care for others, and it offers some comfort therefore for those who work at a difficult time for public services and those (all of us in the end) who need these services."

- Tim Dartington - Writer and Social Scientist