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Shopper Behavior at the Point of Purchase

Drivers of In-Store Decision-Making and Determinants of Post-Decision Satisfaction in a High-Involvement Product Choice. Schriften zu Marketing und Handel 18

By (author) Toni Schmidt
Format: Hardback
Publisher: Peter Lang AG, Bern, Switzerland
Published: 20th Apr 2016
Dimensions: w 148mm h 210mm d 11mm
Weight: 336g
ISBN-10: 3631674945
ISBN-13: 9783631674949
Barcode No: 9783631674949
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Synopsis
This book explores two central aspects of shopper behavior at the POP: decision-making itself and how it is affected by in-store and out-of-store factors, with a focus on the role of in-store attention, post-decision choice satisfaction and its determinants. It empirically researches these aspects using data gathered in an eye-tracking field experiment. These data allow for a precise analysis of attention at the POP, as well as of many other important variables of in-store decision-making. Overall, the results show that retailers have less influence on in-store decision-making than manufacturers, despite having control over the POP, as out-of-store factors have a stronger impact on in-store decision-making than in-store factors.

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