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A Guide to Customer Care Best Practice

Creating an Outstanding Guest Experience. Executive Summary

By (author) Ken Watson
Edited by Kate Logan
Illustrated by Robert Barkshire
Format: Paperback
Publisher: British Council of Shopping Centres, London, United Kingdom
Published: 7th Nov 2005
Dimensions: w 210mm h 297mm
ISBN-10: 1897958285
ISBN-13: 9781897958285
Barcode No: 9781897958285

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