This text provides all the information users need to use ACT!, the contact management software application used by professionals that helps manage individual and workgroup business relationships more effectively and to increase personal and team productivity. This book shows the reader how to establish and follow an appointed schedule using ACT!'s database templates to record and store data; creating letters with ACT!'s word-processor; connecting to the Internet through ACT!; customizing ACT! for individual needs; and sharing files between ACT! and other applications (including MS-Office and WordPerfect). There is also discussion of ACT!'s expansion into other computing platforms, such as Windows CE and Lotus Notes.