This guide goes beyond theory and shows what actually happens when information technology is put into practice, for example, when a senior IT user has gone on record to describe his real-life experiences and point up the lessons learned from them. The book looks at what really happens when companies set out to use information technology for competitive advantage. John Handby presents a personal view, based on his experience as IT director in three of the UK's largest organizations: The Post Office Corporation, National Power and Glaxo Wellcome. Information technology is perceived to play a pivotal role in business survival and development. This book should help senior executives address the critical issues by: revealing the key IT issues for business success.