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Benchmarking for Best Practices

Winning Through Innovative Adaptation

Format: Hardback
Publisher: McGraw-Hill Education - Europe, London, United States
Imprint: McGraw Hill Higher Education
Published: 1st Aug 1994
Dimensions: w 185mm h 238mm d 27mm
Weight: 771g
ISBN-10: 0070063753
ISBN-13: 9780070063754
Barcode No: 9780070063754
Synopsis
Benchmark expert Christopher E. Bogan and corporate quality director Michael J. English walk management through their 9-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often, demands dramatic changes in corporate attitudes - and an end to the "not invented here" mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur - inside or outside the firm; tailor benchmarking to a firm's unique identity - acknowledging that one company's "best practices" aren't always another's; sell benchmarking to even the most skeptical senior executives or "turf conscious" factory and line managers; and manage the total project - including determining what, and against whom, to benchmark.

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