The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program--and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team--determine what measures to benchmark--collect and analyze data--conduct research--gain management support and approval--initiate continuous improvement techniques--implement changes and measure impact--and much more.