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Benchmarking Implementation Guide

Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: McGraw-Hill Inc.,US
Published: 1st Feb 1996
Dimensions: w 273mm h 235mm d 55mm
Weight: 1680g
ISBN-10: 0070267723
ISBN-13: 9780070267725
Barcode No: 9780070267725
The do-it-yourself benchmarking tool kit. H. James Harrington, International Quality Advisor for Ernst & Young, knows what it takes to execute a successful benchmarking program--and shows you how in The Complete Benchmarking Implementation Guide. This authoritative how-to packs all the forms, procedures, advice, and action plans you need to benchmark any type of product, equipment, manufacturing process, or business. Harrington walks you through the 5 phases and 20 activities of an effective program, delivering expert guidance every step of the way. You'll quickly develop a top-notch benchmarking team--determine what measures to benchmark--collect and analyze data--conduct research--gain management support and approval--initiate continuous improvement techniques--implement changes and measure impact--and much more.

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