Students using this comprehensive and contemporary text should learn the necessary communications skills to succeed. Within "Business Communication: A Technology-Based Approach", students will find information regarding the technology of communication. This text examines contemporary means of communication such as electronic mail, voice mail, tele-conferencing, computer networking, and multimedia. The issues are examined in-depth and discuss the pros and cons of each. Early chapters address issues on use of technology for collecting, processing, and sharing information. Other chapters focus on various applications for specific communications. This text also features an appendix solely devoted to the Internet.