This publication aims to establish the principles of business excellence, focusing specifically on the construction business from the point of view of the client and contractor, as well as at the design stage. Many construction projects finish with both parties in dispute over what was expected and what was delivered. Business excellence principles would help to ensure that both parties agree, in advance, the specifics of what would be acceptable at the end of the project. It focuses on "doing things once and doing things right". The book provides the toolkit to analyse current methods, set up procedures and systems, monitor performance and avoid litigation and customer dissatisfaction. This is a government-led initiative and the text covers the areas of quality, best practice, partnering, health and safety and business excellence for the construction market.