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Business Process Improvement Toolbox

By (author) Bjorn Anderson
Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: McGraw-Hill Inc.,US
Published: 30th Jun 1999
Dimensions: w 178mm h 254mm d 23mm
Weight: 730g
ISBN-10: 0873894383
ISBN-13: 9780873894388
Barcode No: 9780873894388
Starts by explaining an overall process improvement framework, presents the tools in sequence for this framework, and then concludes with one case demonstrating the use of all the tools. The text focuses on providing step-by-step instructions and describing a process that can be used in real life.

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Kirkus UK
This book explains how a variety of tools and methods can be used together in a coherent system for business process improvement. The phases of improvement planning, improvement, performance measurement and performance evaluation are discussed, and within each phase the author suggests tools that serve different purposes. For every technique there is an example of its uses, and there are ready-to-use templates that can be copied. Applications include prioritising, problem understanding, problem analysis, idea generation, improvement proposals and implementation. There is an extensive case study illustrating the whole framework. (Kirkus UK)