Business Process Improvement Toolbox
Starts by explaining an overall process improvement framework, presents the tools in sequence for this framework, and then concludes with one case demonstrating the use of all the tools. The text focuses on providing step-by-step instructions and describing a process that can be used in real life.
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What Reviewers Are Saying
This book explains how a variety of tools and methods can be used together in a coherent system for business process improvement. The phases of improvement planning, improvement, performance measurement and performance evaluation are discussed, and within each phase the author suggests tools that serve different purposes. For every technique there is an example of its uses, and there are ready-to-use templates that can be copied. Applications include prioritising, problem understanding, problem analysis, idea generation, improvement proposals and implementation. There is an extensive case study illustrating the whole framework. (Kirkus UK)