This manual is designed for those working with children in conflict situations and emergencies to develop their listening and communication skills, in order to identify and help children with special needs. It deals with the importance of understanding different cultural ways of communicating and coping with stress, overcoming blocks in communication, giving comfort, talking to families, and other circumstances. Using case histories to illustrate the problems facing children, the text suggests ways of resolving them. Practical exercises and details of how to run workshops allow readers to develop the ideas outlined. This text is also available in Arabic, French, Portuguese, Serbo-Croat and Spanish.