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Communication Skills for Library and Information Professionals (1 Day)

Library Association Training Package. Training Packages Series

Format: Mixed media product
Publisher: Facet Publishing, London, United Kingdom
Imprint: Library Association Publishing (Own distribution)
Published: 31st Dec 1998
Dimensions: w 210mm h 297mm
ISBN-10: 1856043339
ISBN-13: 9781856043335
Barcode No: 9781856043335
This course is designed as a modular one-day programme for LIS staff. It provides the flexibility to be delivered either complete, or in 12 sessions. The course contents include: introduction and objectives; the importance of effective communication; barriers to communication; the characteristics of effective communication; analyzing communication skills; listening skills; communication - getting it right; the skills and techniques of assertive behaviour; action planning; and review and evaluation.

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