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Customer and Market-Driven Quality Management

By (author) Johnson Edosomwan
Format: Hardback
Publisher: McGraw-Hill Education - Europe, Dubuque, IA, United States
Imprint: Brown (William C.) Co ,U.S.
Published: 1st Oct 1993
Dimensions: w 165mm h 241mm d 23mm
Weight: 612g
ISBN-10: 0873891376
ISBN-13: 9780873891370
Barcode No: 9780873891370
Synopsis
Provides practical guidelines and techniques that illustrate how to successfully create and manage customer-driven organizations. This unique look at TQM covers a wide range of quality topics and tools and includes case studies and over 150 working exercises to help readers understand and implement the book's quality-building principles. Edosomwan helps companies adopt the characteristics of market leaders to increase profits, prevent errors and effectively manage costs incurred from quality improvement processes, and more.

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