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Customer Service for Irish Students

By (author) Suzanne Twomey
Format: Paperback
Publisher: Gill, Dublin, Ireland
Imprint: Gill & Macmillan Ltd
Published: 31st Mar 2002
Dimensions: w 175mm h 245mm d 15mm
ISBN-10: 0717132471
ISBN-13: 9780717132478
Barcode No: 9780717132478
Assignments and practice questions in every chapter Contains role-plays, self-assessment and suggestions for oral presentation Includes two Level 2 exam papers Simply presented in a user-friendly style Also suitable for students undertaking any course with a Customer Care element.

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