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Dealing with Difficult People


By (author) Julie Hay
Format: Spiral bound
Publisher: Sherwood Publishing, Watford, United Kingdom
Published: 30th Apr 1998
Dimensions: h 300mm
ISBN-10: 0952196441
ISBN-13: 9780952196440
Barcode No: 9780952196440
Aiming to show the reader how to deal effectively with others in the workplace, this text examines: how to build rapport and get on someone else's wavelength; maintaining good relationships; effective channels of communication, and when to use them; working styles, and how they help and hinder us; and motivating yourself and others, and persuasion and leadership styles for maximum motivation and impact.

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