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Does it Take Emotional Intelligence to Work in a Call Centre?

A Study of the Relationships Between Emotional Intelligence and Individual Performance in UK Call Centres. Henley Working Paper

By (author) Malcolm Higgs
Format: Paperback
Publisher: Henley Management College, Henley on Thames, United Kingdom
Published: 15th Oct 2002
Dimensions: h 295mm
ISBN-10: 1861811470
ISBN-13: 9781861811479
Barcode No: 9781861811479

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