Driving Fear Out of the Workplace
How to Overcome the Invisible Barriers to Quality, Productivity and Innovation
This book argues that fear - specifically the fear of speaking up about problems in the workplace - limits and corrupts employees' performance. Drawing on interview data from over 260 people at twenty-two companies and on their own consulting experience, the authors talk about fear in organizations - why people are afraid to speak up; what they don't talk about at work; and what impact fear has on individuals, their supervisors, and their organizations. Ryan and Oestreich offer a practical vision of what manager-employee relationships can be when people feel free to speak candidly about workplace problems and to come forward with ideas for improvement. They also provide seven strategies to increase quality and competitiveness by creating a work environment free of fear.
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What Reviewers Are Saying
"It has been tough to get a handle on fear, let alone find something specific to do about ituntil now. This book changes all that." --from the foreword by Joshua Hammond, president, American Quality Foundation"Focuses on the missing ingredient in the quality movementthe human elementand is filled with many practical suggestions and insights on how to unleash the creative talent and ideas of the vast majority of people who live and work on four of their eight cylinders, primarily out of fear." --Stephen R. Covey, author, The Seven Habits of Highly Effective People"Gets to the heart of one of the most dysfunctional issues in industry today. Any leader or manager can profit from reading this book." --John E. Gherty, president and CEO, Land O'Lakes, Inc.