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Fast Track to Change on the Heathrow Express

By (author) Sue Lownds
Format: Paperback
Publisher: Chartered Institute of Personnel & Development, Wimbledon, United Kingdom
Published: 1st Jun 1998
Dimensions: w 153mm h 234mm
ISBN-10: 0852927460
ISBN-13: 9780852927465
Barcode No: 9780852927465
The people management story behind the building of the Heathrow Express. The book examines: attitudes to major change; how hierarchical authority must give way to consultation and collaboration; how employees must be responsible for their own competencies and improvement; the critical importance of coaching in every aspect of the business; and the need for "soft skills" to be consistently assessed and developed. The author offers real-life practical guidance for those who are about to embark on major culture change, using case studies from the Heathrow Express project to illustrate problems and triumphs.

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