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Handling Face-to-face Enquiries in Library and Information Work (2 Days)

Library Association Training Package. Training Packages Series

Format: Mixed media product
Publisher: Facet Publishing, London, United Kingdom
Imprint: Library Association Publishing (Own distribution)
Published: 31st Dec 1998
Dimensions: w 210mm h 297mm
ISBN-10: 1856043320
ISBN-13: 9781856043328
Barcode No: 9781856043328
This course is designed as a modular two-day programme for LIS staff. It can be delivered either as it stands, or as 13 separate sessions ranging from 30 to 120 minutes. The course contents include: introduction and objectives; what is a face-to-face enquiry? - the role of interviewing; creating the right conditions; planning and preparation - introducing the interview; case study and role plays; questioning techniques; information gathering; listening skills; awkward customers and situations; different approaches for different situations; and action planning.

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