Seller
Your price
£545.00
Handling Face-to-face Enquiries in Library and Information Work (2 Days)
Library Association Training Package. Training Packages Series
Synopsis
This course is designed as a modular two-day programme for LIS staff. It can be delivered either as it stands, or as 13 separate sessions ranging from 30 to 120 minutes. The course contents include: introduction and objectives; what is a face-to-face enquiry? - the role of interviewing; creating the right conditions; planning and preparation - introducing the interview; case study and role plays; questioning techniques; information gathering; listening skills; awkward customers and situations; different approaches for different situations; and action planning. New & Used
| Seller | Information | Condition | Price | |
|---|---|---|---|---|
 | - | New | Out of Stock |
What Reviewers Are Saying
Be the first to review this item.
Submit your review now