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How May I Help You?

Providing Personal Service in an Impersonal World

By (author) Stephen C. Broydrick
Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: Irwin Professional Publishing
Published: 1st Sep 1993
Dimensions: w 160mm h 230mm d 20mm
Weight: 363g
ISBN-10: 1556239890
ISBN-13: 9781556239892
Barcode No: 9781556239892
No theories or strategies are found in these pages-just techniques that have been tested and proven in the real world of person-to-person contact. Packed with ideas customer service representatives can use immediately, this guide helps create and maintain a competitive edge.

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