Organizations pay a monumental price in lost productivity because of emotional disturbances and negative attitudes caused by damaged interpersonal relationships. A conflict between employees (especially at the executive level) can not only affect the decision-making process, but also sometimes destroy the morale of an entire organization. In areas where solid customer relations are essential, personal conflicts can damage or destroy key client relationships. Human conflicts are also a primary cause of employee turnover. With recruitment, employment and training costs as high as they are, this factor alone can drain the resources of any firm. This book explains the importance of developing strong human relationships at work and provides methods to build and maintain them. The emphasis is on how to build mutually rewarding relationships. Elwood Chapman is the author of "The Fifty-Minute Supervisor" and "How Develop a Positive Attitude".