This work looks at the whole of recruitment from the standpoint of the needs of a veterinary practice. From a wealth of experience, Shilcock aims to help the reader improve procedures and avoid expensive and time-consuming mistakes over new staff. The approach is practical, starting with a job description and thinking hard about the right person for the job. A detailed look at the interview process is the centrepiece of the book, which should be of as much interest to interviewers as to their candidates. But equally important are the handling of the decision, of acceptance and rejection and the new employee's first day at work. It also shows the importance of probationary appraisals and support for the new employee and discusses what can go wrong in those first few months, and how to avoid it. If the best laid plans do go wrong, it shows the personnel procedures to adopt. As in "The Veterinary Support Team", Maggie uses real life experiences of veterinary staff. Interviews with staff who have recently recruited by interview as well as of interviewers are included at the end of each chapter.