Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. This comprehensive series covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples. This series equips all those responsible for training with a set of useful tools designed to provide maximum flexibility, yet to be fully compatible with other learning resources. The booklets offer reference updates for busy practitioners, as well as study material up to NVQ Level 4, and should become core components on self-development and open-learning programmes.
For trainees on formal training courses, the series should function equally effectively as pre-course background reading, as course notes or post-course follow-up material for continuing development. This title helps readers to prioritize their workload, and enable them to work better, faster and above all, more effectively. It includes guidance on: getting it right first time; delegating successfully; recognizing time-wasting activities and people; tackling paperwork efficiently; organizing work practices and making the best use of travel time; running better meetings; and handling interruptions and the unwanted telephone call.