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Outstanding Customer Service

Implementing the Best Ideas from around the World

Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: Irwin Professional Publishing
Published: 1st Nov 1993
Dimensions: w 165mm h 241mm d 26mm
Weight: 567g
ISBN-10: 1556236298
ISBN-13: 9781556236297
Barcode No: 9781556236297
Synopsis
The customer of the 1990s demands excellent service and only the organizations that provide top quality service will survive. In addition, service is often one of the few areas in which companies can gain a significant competitive advantage. This guide shows readers--in detail--how to review and implement a service strategy for customer support. Based on extensive research and consulting experience, the authors include case examples from around the world.

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