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Problem People

And How to Manage Them

By (author) Peter Honey
Format: Paperback
Publisher: Chartered Institute of Personnel & Development, Wimbledon, United Kingdom
Published: 1st Jan 1992
Dimensions: w 135mm h 216mm
ISBN-10: 085292495X
ISBN-13: 9780852924952
Barcode No: 9780852924952
This book gives advice on how to respond to 50 different types of behaviour which can make people's lives sheer misery. The problems are listed alphabetically from the abdicator to the worrier and include the bureaucratic, the flippant, the kowtower, the manipulator, the sarcastic, the vague. For each problem type the author offers four alternative responses: do nothing; alter our perceptions; turn to advantage a problem personality; change the situation. The stimulating techniques he sets out can help everyone to cope with difficult colleagues, subordinates or superiors.

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