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Process Improvement Skills

Rethinking the Routine. The high-performance training series

By (author) J. William Pfeiffer
Format: Mixed media product
Publisher: John Wiley and Sons Ltd, Chichester, United Kingdom
Imprint: Pfeiffer Wiley
Published: 25th Dec 1994
Dimensions: w 160mm h 230mm d 60mm
Weight: 1474g
ISBN-10: 0883904578
ISBN-13: 9780883904572
Barcode No: 9780883904572
This hands-on workshop is an effective way of helping people understand the quality process and how to make it work on a day-to-day basis. This timely module introduces and shows how to create:

  • Mind maps
  • Process Analysis Systems
  • Flow charts
  • PERT charts
Using examples, exercises, and case studies, this workshop teaches the basic concept of workflow processes. Participants actively participate in the exercises so they fully understand how to use these important tools in their jobs every day. Help your organization in its quest to attain quality with the Process-Improvement Skills workshop.

Help participants:

  • Identify the importance of continuously challenging workflow process
  • Identify the components of a workflow process
  • Define desired results of a workflow process in terms of specific criteria
  • Monitor, challenge, and choose the best way to improve processes
TIMING: 1/2-day

AUDIENCE: All employees at all levels

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