This annual publication is a hardback review of leading-edge research in tourism, recreation, hospitality-management, hotel and catering and related fields, with an emphasis on fields of rapid advance, international importance and major academic or professional concern. Now in its fourth volume, "Progress" has established itself as a leading guide to research trends in this rapidly developing field. The opportunity has been taken to redesign the structure of "Progress", and each volume will now feature substantive papers organized round two themes of key interest; in this volume, tourism impact and quality in hospitality. The concluding "topical issues and trends" section also includes several new regular features - including a detailed statistical section. These alterations reflect the suggestions and comments of users of the first three volumes and are designed to enhance the series' usefulness to both researchers and professionals.