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Quality Customer Service for Front Line Staff

Better Management Skills S.

By (author) William B. Martin
Format: Paperback
Publisher: Kogan Page Ltd, London, United Kingdom
Published: 30th Mar 1994
Dimensions: w 135mm h 8mm
Weight: 100g
ISBN-10: 074941247X
ISBN-13: 9780749412470
Barcode No: 9780749412470
Describes how an organization's success and profits are based on services that satisfy the customer. The text contains checklists and self-assessment questionnaires that should be useful both for training new staff and for reinforcing the knowledge and skills of existing employees.

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