Root Cause Analysis
Simplified Tools and Techniques
Introduces generic techniques and tools that can help the average employee get to the heart of a problem. Guidelines for selecting the appropriate tool and examples of their use are also presented. The format is primarily bullet lists, steps, diagrams, checklists and templates.
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What Reviewers Are Saying
A book aimed at beginners rather than specialist quality managers, this makes root cause analysis accessible to employees in all types of organisations and business sectors. The tools are described and their purpose and typical applications outlined. Procedures for applying each tool are included, as is a checklist to ensure that they are used correctly. Learning is supported by business examples and cases. (Kirkus UK)