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Shared Services in Local Government

Improving Service Delivery

By (author) Ray Tomkinson
Format: Hardback
Publisher: Taylor & Francis Ltd, United Kingdom
Imprint: Gower Publishing Ltd
Published: 28th Oct 2007
Dimensions: w 174mm h 246mm
Weight: 578g
ISBN-10: 0566087235
ISBN-13: 9780566087233
Barcode No: 9780566087233
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Synopsis
Despite the pressure for local councils to follow the lead of the private sector and develop shared service and partnership arrangements, the barriers in terms of culture, differences in priorities across councils and lack of experience are formidable - yet this is the most likely source of meeting government targets for reduced overheads and improved organizational effectiveness. By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service. It seeks to examine the evidence of the cost, effectiveness and quality improvements achieved from sharings. This ground-breaking book has been written for everyone in local government; it explores the political and cultural barriers, and legislative/legal framework for joint workings, explains how to find an appropriate governance vehicle, and how to gain the commitment of partners. It deals with political and managerial concerns, risk aversion and parochial issues, and the possible impact on the reputation and performance of both sharers. Shared Services in Local Government is the only comprehensive study for the UK and it will ensure any public sector organization pursuing this route is able to approach the task of creating a shared service with a real understanding of the issues involved.

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'This book explains in considerable detail the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages and I know of no other effort made previously to evaluate whether sharing actually improves things faster than traditional methods of improvement' John O'Halloran, Local Government Director, Serco