This directory provides details of over 125 bodies that deal with settlement of claims, arbitration and complaints. The content ranges from little known and little used tribunals to a complete list of Industrial Tribunal regional offices and the addresses of all 400 General Commissioners of Income Tax. Public utility regulatory bodies, all the various ombudsmen, ACAS, the financial service regulators, are all included. Contact names, addresses, telephone and fax numbers and frequency of sittings are indicated as well as general information about the bodies' remits and practices. The 1996 edition has been fully revised to include the number of changes that have taken place within the bodies featured.