🎉   Please check out our new website over at books-etc.com.

Seller
Your price
£106.49
RRP: £130.00
Save £23.51 (18%)
Printed on Demand
Dispatched within 7-9 working days.

Six Sigma: SPC and TQM in Manufacturing and Services

By (author) Geoff Tennant
Format: Hardback
Publisher: Taylor & Francis Ltd, United Kingdom
Imprint: Gower Publishing Ltd
Published: 9th Jan 2001
Dimensions: w 179mm h 245mm d 20mm
Weight: 442g
ISBN-10: 0566083744
ISBN-13: 9780566083747
Barcode No: 9780566083747
Trade or Institutional customer? Contact us about large order quotes.
Synopsis
This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.

New & Used

Seller Information Condition Price
-New£106.49
+ FREE UK P & P

What Reviewers Are Saying

Submit your review
Newspapers & Magazines
'The book provides an in-depth insight into this quality initiative.' Works Management, 2001 'A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, Understanding the customer , is a must for anyone in the quality business.' ISO News, May/June 2001 'This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.' Quality World, July 2001