This text presents a comprehensive treatment of statistical process control methods; including unique modern data analysis techniques. Dr. Alwan is a leading figure in this discipline, he has written several papers on the subject and is seen as a pioneer of many "cutting edge" techniques. The text includes a brief history of the quality movement, a review of basic statistics, and then moves into a thorough coverage of control charts and other data analytic techniques for controlling and analyzing processes. Modern techniques are applied to a wealth of real data examples from manufacturing settings as well as services, and Minitab is used throughout the text for analysis. Each chapter includes detailed illustrative examples as well as a complete set of assignment problems.