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Successful Telemarketing

The Complete Handbook on Managing a Profitable Telemarketing Operation

By (author) Kathy Sisk
Format: Hardback
Publisher: McGraw-Hill Education - Europe, New York, United States
Imprint: McGraw-Hill Inc.,US
Published: 1st Mar 1995
Dimensions: w 203mm h 235mm d 40mm
Weight: 10800g
ISBN-10: 0070577048
ISBN-13: 9780070577046
Barcode No: 9780070577046
Presents the author's 12-step programme of confidence-building techniques for converting "average" telemarketing, sales and customer-service representatives into qualified professionals. It includes over 20 scripts which can be customized for a particular industry and covers key regulations.

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