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Superior Customer Service

The PROMPT Approach to Success. Irish management briefings

By (author) Lynda Byron, Michael Quinn
Format: Paperback
Publisher: Oak Tree Press, Cork, Ireland
Published: 31st Dec 1998
Dimensions: w 210mm h 297mm
ISBN-10: 1860761178
ISBN-13: 9781860761171
Barcode No: 9781860761171
Synopsis
This briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.

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