Progressive training programmes not only equip managers with basic skills and competencies, but deploy innovative, wide-ranging learning strategies to ensure continuous development. Specifically designed as flexible support material, "Training Extras" provides a simple framework to structure learning. This comprehensive series covers all the crucial skill areas for the first-time manager or supervisor, providing: the key issues in an easy-to-read style; diagrams, models and charts for clarity and quick reference; helpful starting points to build confidence and encourage "hands-on" practice; practical advice and tips based on real-life management issues and examples. The series equips all those responsible for training with a set of useful tools designed to provide maximum flexibility, yet to be fully compatible with other learning resources. The booklets offer reference updates for busy practitioners, as well as study material up to NVQ Level 4, and should become core components on self-development and open-learning programmes.
For trainees on formal training courses, the series should function equally effectively as pre-course background reading, as course notes or post-course follow-up material for continuing development. Each book in this pack of five provides guidelines for adopting the correct procedures in the disciplinary interview, conduct productive interviews and manage the outcome with confidence. Practical advice is given on all aspects of the interview. Clear guidelines are given on: setting up a sound, step-by-step process and ensuring it's strictly observed; identifying the differences between poor performance and misconduct; establishing and presenting the facts; conducting the interview - keeping cool, concise and in control; handling positive outcomes - remotivating and monitoring improved performance; handling negative outcomes - terminating employment and dismissing fairly; and handling the aftermath - raising team and individual morale. The books should be useful as course notes to supplement and reinforce training programmes. Line managers should also find them an easy source of reference. Malcolm Hornby is the author of "I Can Do That".