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The Essential Guide to Workplace Mediation and Conflict Resolution

Rebuilding Working Relationships

Format: Paperback / softback
Publisher: Kogan Page Ltd, London, United Kingdom
Published: 3rd Apr 2008
Dimensions: w 156mm h 234mm d 11mm
Weight: 303g
ISBN-10: 0749450193
ISBN-13: 9780749450199
Barcode No: 9780749450199
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Synopsis
The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature, process, uses and skills for employing and using mediation. The authors examine what mediation is and how it can be successfully applied to resolve issues, by presenting a range of techniques and case studies. Applicable to not only one-on-one conflict, but also at team and board room level, this is the book for you whether you are in the front line and have to anticipate, pre-empt or defuse conflicts in support of productive working relationships, are already a mediator or are training to become one.

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"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains how mediation works and how it can help both to resolve individual conflicts and to build more effective working relationships." Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development "Doherty & Guyler have written a superb guide to modern mediation techniques here. It is, in reality, an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues." Barnes&Noble.com